I was ordering a sale yarn and pattern. Shortly after placing my order, I recieved a call and email that the yarn had sold out, and a substitute was suggested. I sent an email with a color code, and recieved that yarn at a similar price to the sale. I recieved my order very quickly, and the yarn was beautiful! VERY good communication, VERY good customer service, SUPERFAST delivery--THANK-YOU!!!
” by, source